Musculoskeletal (MSK) conditions

Giving patients access to exercises and advice tailored to their recovery; anytime, anywhere.

In the UK, over 20 million people have an MSK condition, and each year, more than 30 million workdays are lost due to MSK-related issues. In England alone, up to 30% of GP appointments are focused on MSK concerns. Optimising the treatment and management of these conditions is crucial for improving health outcomes and reducing the societal impact.

Solution

Living With and East Coast Community Healthcare have partnered to create an innovative and engaging way to manage MSK rehabilitation. The Living With MSK app allows clinicians to send bespoke exercises and useful information straight to a patient’s phone. Alongside this, patients have access to hundreds of exercise videos, expert advice on managing common aches and pains, and all the resources you need for your recovery – available anytime, anywhere.

The clinician dashboard

On the dashboard, clinicians can create personalised plans for patients which can consist of:

recommended reading
chosen exercises with personalised instructions
file attachments
personalised messages

The patient app

Once a patient has received their plan in the app, they will see:

their exercises and personalised instructions on how to complete them and when
recommended reading
and be able to track their own exercise completion

Alongside personalised plans, patients can

browse the library where exercise videos and articles are separated by condition to provide them with the content best suited to their rehabilitation
bookmark information on managing common aches, pains and injuries, to easily refer to it whenever they need
track their symptoms to monitor their progress

Why use the Living With MSK app?

The app is designed to make rehabilitation easier and more successful. While patients don’t need the app to access their exercises, it brings everything together in one place, ensuring patients never lose track of their rehabilitation plan.

Personalised plans: Clinicians can send custom exercises and information directly to a patient’s phone, ensuring they have the right guidance tailored to their needs.
Exercise videos: Hundreds of exercise videos are organised by condition to easily browse and prescribe.
Library: Exercise videos and articles are separated by condition to provide patients with the content best suited to their rehabilitation.
Expert advice and guidance: Patients can browse and bookmark information on managing common aches, pains and injuries, to easily refer to it whenever they need.
Tracking patient progress: Patients can easily monitor their symptoms and progress over time, helping them stay on track with their rehabilitation.
Accessible anytime, anywhere: Available 24/7 on their mobile device, so patients always have support at their fingertips.

Developed with you in mind

We’ve worked closely with both clinicians and patients to ensure our app meets the needs of patients and clinicians and makes MSK rehabilitation as effective as possible.

Feedback has helped to shape the features, content and design to ensure it’s user-friendly and truly beneficial.

Clinician feedback

The platform is far clearer than previous exercise prescription solutions, it takes less time to prescribe an exercise and being able to track a patient’s progress allows easy modification of prescribed plans.

Having visibility of when a patient completes their exercises means patients feel more responsibility to adhere to their plans, speeding up the process of rehabilitation.

Frequently asked questions (patients)

Who is the app for?

The app has specifically been designed for patients who are under the care of the ECCH MSK Physiotherapy team.

Do I need the app to get my exercises?

No, but the app keeps all your rehabilitation plans, exercises and information in one place, making it easier to stay organised.

Can I still get printed exercises?

Yes, we’re happy to provide printed exercises if you’d prefer.

Is the app free to use?

Yes, the app is completely free!

Can I use the app on my computer?

The app is available on mobile devices (phones and tablets) only; it is not accessible on desktop computers.

Can I contact my clinician via the app?

Your clinician can send you messages and information to help you get the best out of your rehabilitation, but you won’t be able to send messages back. You can still contact your clinician via our phone number, 01493 809977.

Will the app replace my appointments?

Not at all. Your appointments will remain unchanged and you will always be able to see a physiotherapist. The app is designed to sit alongside anything you and your clinician discuss and to help you keep all your physiotherapy information in one place.

What is the difference between the Living With app and the Airmid app?

The Living With app is a place where all the information about your treatment (exercises, advice and guidance) can be kept for you to access whenever you need it. The Airmid app is for booking follow-up appointments (any appointments after your first) with your clinician.

Is my personal information safe when using the app?

Yes, the Living With app is fully compliant with all relevant UK regulatory requirements to ensure your personal information is kept safe and secure:

ISO27001
DSP and IG toolkit compliant
MHRA regulated
DTAC registered
Cyber Essentials Plus and certification

I’ve downloaded the app but I’m having trouble logging in, what do I do?

If you are having trouble using the Living With app, you can find some helpful information on this “for patients” page. If you cannot find the answer to your question here, you can contact the Living With help desk on: support@livingwith.health or 0800 9098 959.