For Patients

Your clinician can see the following information that you have entered into the app:

• Questionnaire responses
• Progress in programmes
• When medication is taken
• What medication is taken
• Symptoms recorded in the app
• Completed diaries
• Measurements, such as your weight
• Exercise plan adherence
• Exercise plans
• All messages to and from the clinic

You can message the clinic directly within the app by pressing the message button on the top left-hand corner of the screen. You can write a new message within the app. However, you cannot message a specific clinician within your clinic.

When your clinic discharges you as a patient, you can be assured that you will not lose access to the Living With app and all of its functions. From the point of discharge there will be no clinician monitoring you and you will not be able to send or receive messages from the clinic.

When creating a new password for your Living With account, you will be required to pick a password which is 12 characters long, has at least 1 uppercase letter, 1 lowercase letter, 1 number and 1 special character e.g. !ӣ$%^&*()_+?

There is no need for passwords to be changed regularly.

If you need to change your password, or have forgotten your password, you can use our password resetting service which will allow you to pick a new password. You will need to go to “https://id.livingwith.health/reset-password-request“ and enter your email address into the box and press the password reset button. This will then send an email to your email address with a link to change your password.

If you were invited to use the Living With app and you have not received your verification code via text message, then you will need to contact the clinic that invited you and get them to check if the mobile phone number is correct. Then they will need to resend the invitation email and verification code. If you do not know your clinic’s contact details, please contact support@livingwith.health.

If you need some personal details changed in your account, then you will need to contact the clinic directly to have those details changed. You should be able to find your clinic's contact details within the Living With app under the “My account” section in the “My clinic” part.

If your android phone is failing to create a PDF of any of your diaries, then the only way to get a copy of that diary is to contact your clinic and ask them to supply it to you. You should be able to find your clinic's contact details within the Living With app under the “My account” section in the “My clinic” part.

If you are still having problems with the app, please head to our help centre for more advice.