Instructions for Use (IFU)

Device Name: Living With
Manufacturer: Living With Ltd
Regulatory Status: UKCA‑marked Class I medical device (United Kingdom)
Version: Mobile app (iOS/Android)

Intended users:

  • Adults who have been invited by their clinic to use the app to manage their condition remotely.
  • Clinicians using the Living With platform to track patient progress.

2. Device Description

The Living With app is a mobile application that:

  • Connects patients to clinicians for remote monitoring.
  • Allows recording of symptoms, episodes, medication, weight, and activity depending on pathway configuration.
  • Provides educational content, exercise plans and self‑care programmes.
  • Supports personalised patient pathways across multiple clinical domains (e.g. respiratory, rheumatology, maternity, urology, gynaecology, oncology, MSK, colorectal, long covid and chronic fatigue).

The app is part of a wider clinical platform used in 40+ NHS Trusts and multiple ICS organisations.

3. Indications for Use

The app may be used to support:

  • Monitoring of symptoms, outcomes (PROMs and PREMs), assessments, condition activity, medication adherence, weight, or episodes.
  • Structured rehabilitation programmes (e.g., fatigue, breathing, pain, sleep, stress & anxiety).
  • Remote patient assessment and trend tracking over time.

Specific pathways are configured by each clinic.

4. Contraindications

There are no clinical contraindications listed for the app itself; however:

  • The app must only be used when prescribed/invited by a clinic.
  • It should not be used as a substitute for emergency medical services.
  • Patients unable to use a smartphone independently should only use the app with support.

5. Warnings & Precautions

  • The app does not provide diagnosis and should not replace clinical judgment.
  • Data entry must be accurate to support correct interpretation by clinicians.
  • Internet or mobile data access is required for continuous synchronisation.
  • Some features depend on what your clinic has activated, and may not be available for all users.
  • In case of worsening symptoms, follow your clinic’s safety guidance or seek urgent care.

6. Getting Started

6.1 Installation

  1. Download the “Living With” app from the Apple App Store or Google Play.
  2. Open the app and follow the on‑screen instructions.

6.2 Registration

  1. Use the login or invitation credentials supplied by your clinic.
  2. Complete your profile details if prompted.

You must have received an invitation from your clinic to activate remote monitoring.

7. Using the App

7.1 Daily/regular actions

Depending on your clinical pathway, you may be asked to:

  • Log symptoms, outcomes, episodes, or condition activity.
  • Record medication usage.
  • Enter weight or other health metrics.
  • Complete physical exercises or self‑care programmes.
  • View educational resources provided by your clinic.

7.2 Communication with your clinical team

  • Your clinician may review your logged data and send updates or feedback.
  • In‑app messaging is available in some configured pathways.

7.3 Trend visualisation

The app enables tracking personal trends and triggers, helping patients and clinicians understand condition patterns.

8. Maintenance & Data Handling

8.1 App maintenance

  • Keep the app updated to the latest version for optimal functionality.
  • Ensure your device has sufficient storage and a stable internet connection.

8.2 Data privacy

  • No data is shared with third parties according to the developer's statement.
  • Data is encrypted in transit.
  • Users may request data deletion.

9. Troubleshooting

Issue Possible Cause Solution
Unable to log in No clinic invitation or incorrect credentials Contact your clinical team
Missing features Feature not enabled by your clinic Confirm with your healthcare provider
Sync issues Poor internet connection Check Wi‑Fi or mobile data
App crashes or freezes Outdated app version Update via App Store / Google Play

Support pages: support.livingwith.health (official support resource).

10. Storage & Handling

  • No special storage conditions are required.
  • Keep your mobile device charged and protected from damage.
  • The app should be used on devices supported by the latest operating systems.

11. Disposal

  • Digital application—no physical disposal is necessary.
  • Uninstall the app if it is no longer required.

12. Symbols Used in Labeling

(Where applicable in packaging or digital guidance)

  • 📘 Consult instructions
  • ⚠️ Warning / Caution
  • 🔒 Data protected

13. Manufacturer Information

Living With Ltd

11 Unit 4, 74 Dyke Road Mews,
Brighton
BN1 3JD
United Kingdom

(company registered address)

Website: https://livingwith.health