Evidence
Publications
Experiences of User-Centred Design with Agile Development for Clinically Supported Self-Management of Long COVID
Published on the Association for Computing Machinery Digital Library, April 2025.
The aim of the study reported here was to reflect and report on lessons learned from adapting HCI methods to fit into an agile development process delivering a digital intervention for people managing Long Covid.
Read more on the Association for Computing Machinery Digital Library website.
Trajectories of functional limitations, health-related quality of life and societal costs in individuals with long COVID: a population-based longitudinal cohort study
Published on the National Library of Medicine website in November 2024.
Generalised linear mixed models were fitted to estimate trajectories of functional limitations, using the Work and Social Adjustment Scale (WSAS); scores of ≥20 indicate moderately severe limitations. Other outcomes included fatigue using the Functional Assessment of Chronic Illness Therapy-Fatigue (FACIT-F) reversed score (scores of ≥22 indicate impairment), HRQL using the EQ-5D-5L, and long COVID-related societal costs, encompassing healthcare costs and productivity losses.
Read more on the National Library of Medicine website.
Comparative insights into clinic onboarding and interaction practices for patient engagement in long COVID digital health care
Published on the Sage Journals website in November 2024.
This study explores the influence of clinic-led onboarding and interaction processes on patient engagement within a digital health program for long COVID care, the Living with COVID Recovery (LWCR) program. We compared clinical practices and patient engagement levels across seven clinics utilising LWCR, gaining insights that could optimise digital health interventions (DHIs) for long COVID care.
Read more on the Sage Journals website.
Using normalisation process theory to evaluate the implementation of a digital health intervention in community and secondary care long COVID clinics
Published on the National Library of Medicine website in November 2024.
The potential and expected benefits of digital health interventions (DHI) have long been discussed, yet substantial challenges are associated with deploying DHI at scale. Insights are presented concerning the implementation of a DHI consisting of a patient-facing app and a digital dashboard for clinicians providing supported self-management for long COVID to support both clinicians and patients.
Read more on the National Library of Medicine website.
OP189 A systematic review – exploring the ways healthcare teams facilitate patient uptake and engagement with digital health interventions
Published on the BNJ Journals website in September 2024.
A new dimension to healthcare teams’ role is ensuring patient uptake and engagement with digital health interventions (DHIs), a recognised problem in the digital health sphere. DHIs can assist health services by increasing efficiency, reducing cost, and improving individual and population health if patients utilise DHIs effectively. Hence, this review explores the ways healthcare teams facilitate patient uptake and engagement with DHI and assesses the impact the different ways have on patient uptake and engagement with DHIs.
Read more on the BNJ Journals website.
Experiences of user-centred design with agile development for clinically supported self-management of Long Covid
Published in the ACM Digital Library in September 2024
The aim of the study reported here was to reflect and report on lessons learned from adapting HCI methods to fit into an agile development process delivering a digital intervention for people managing Long Covid. During the project, we maintained a record of all activities and interim design products. Subsequently, selected records were analysed qualitatively. Challenges included engaging patients managing this complex, debilitating health condition and fitting the digital intervention into different and evolving patient pathways provided by clinics. The key contributions of this paper are a description of the clinically supported self-management app, Living With Covid Recovery, and of adapted methods for user-centred design and testing; narratives on engaging diverse clinics integrating a digital health intervention in their care pathways; reflections on designing for diverse users; implications for design of future technologies for supported self-management; and insights into multidisciplinary working that are rarely discussed within HCI.
Read more on the ACM Digital Library
Long COVID symptoms and demographic associations: A retrospective case series study using healthcare application data
Published in the National Library of Medicine in August 2024.
Objectives: to investigate long COVID (LC) symptoms self-reported via a digital application. Explore associations between various demographic factors and intensity of LC symptoms.
Read more on the National Library of Medicine website.
JMIR mHealth and uHealth – Evaluation of Patient-Facing Mobile Apps to Support Physiotherapy Care: Systematic Review
Published on the JMIR mHealth and uHealth website in April 2024
This study reviewed a range of mobile apps in app stores intended for use by patients to support physiotherapy care, as well as assessing app quality, BCTs, and behaviour change potential of a smaller group of apps.
Of the 35 patient facing physio support Apps independently evaluated by Australian researchers for engagement, functionality, aesthetics and information Living With’s Squeezy was ranked first overall.
This is the quote from the paper:
“The apps with the highest MARS scores were Squeezy: CF (4.5), Squeezy (4.4), AllyCare (4.3), Squeezy for Men (4.2), and TeleHab (4.2).”
Read more on the JMIR mHealth and uHealth website.
Impact of fatigue as the primary determinant of functional limitations among patients with post-COVID-19 syndrome: a cross-sectional observational study
Published in BMJ Journals in June 2023
The study uses Living With’s data from the Covid Recovery product (LWCR).
The study concludes with the following paragraph: “In this first UK national study reporting clinical symptoms from patients referred for assessment and treatment of PCS, we demonstrate high levels of functional impairment and low HRQoL. Fatigue appears to be the symptom most strongly associated with functional impairment. Currently, clinical services lack evidence-based approaches in treating patients experiencing fatigue related to PCS with no standard rehabilitation pathway. This requires further targeted research. Our future work to explore the recovery trajectory of patients using the LWCR DHI may help to establish the extent to which WSAS and other PROMs are sensitive to changes in the health of a patient with PCS. This work can contribute to the identification of PROMs best suited for use in assessing, managing and treating patients with PCS, both digitally and in face- to-face appointments.”
Read more on BMJ Journals.
STIMULATE-ICP-Delphi (Symptoms, Trajectory, Inequalities and Management: Understanding Long-COVID to Address and Transform Existing Integrated Care Pathways Delphi): Study protocol
Published on the PLOS One website in November 2022.
As mortality rates from COVID-19 disease fall, the high prevalence of long-term sequelae (Long COVID) is becoming increasingly widespread, challenging healthcare systems globally. Traditional pathways of care for Long Term Conditions (LTCs) have tended to be managed by disease-specific specialties, an approach that has been ineffective in delivering care for patients with multi-morbidity. The multi-system nature of Long COVID and its impact on physical and psychological health demands a more effective model of holistic, integrated care. The evolution of integrated care systems (ICSs) in the UK presents an important opportunity to explore areas of mutual benefit to LTC, multi-morbidity and Long COVID care. There may be benefits in comparing and contrasting ICPs for Long COVID with ICPs for other LTCs.
Read more on the PLOS One website.
Awards




EHI Awards 2016: Best use of technology to share information with patients and carers.

Winner 2016 Inspiring Innovator Award – Health Innovation Network

Winner of the National Continence Care Awards 2015/16.
Case Studies, Service Evaluations and Digital Playbooks
